FAQs

Product Information

Products seen on the on-line catalogue do not always represent an identical color match. It is impossible to achieve an exact color match for every item because color reproduction is affected by various situations, such as the hue/contract settings on your monitor. Colors can also vary due to manufactures process.

Because we are an internet retailer, printed catalogs are not available. We are honored that you choose our company and products to make your day more memorable!

Privacy Policy

Privacy is a priority; we have taken the appropriate measures to secure all confidential information provided when making a purchase. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Your personal information will remain the property of “Our Day Will Come.”

Methods of Placing an Order

Enjoy the easy of placing an order on-line at this website. You will receive a confirmation of your order via email.

You can also place an order by telephone by calling 847-494-0614 or email your order to sales@ourdaywillcome.com. We will send you an email confirming the receipt of our order and the total. Your order will be processed when your check or money order clears the bank.

We will also accept orders by US mail. Be sure to include your name, complete shipping address, phone, wedding date, item number and description and your payment. No sales tax is charged on orders billed outside the state of Illinois.

Mail your order to: Our Day Will Come, 927 N. McLean Blvd, Elgin, Illinois 60123

Payment Methods

Pay on-line with a credit card We accept Visa and MasterCard. All credit card information is processed online. Our secure software (SSL) is the industry standard and encrypts all of your personal information including the credit card number. Every transaction is 100% safe and protected from interception and tampering.

Your credit card will be charged when your order is ready to be shipped. If an item is backordered you will NOT be charged until that item is ready to be shipped to you. All personalized items will be charged in advance of shipping.

Pay by Mail with Check or Money Order

To pay by check or money order, you can email, mail or call us with your order. Please include your name, shipping address, wedding date and order information along with your payment. No sales tax is charged on billing addresses outside of Illinois.

Minimum Order

There are no minimum order requirements. Regular ground shipping is free with any order $25.00 or over. There is a small handling fee on all orders. No sales tax will be charged on orders billed to an address outside the state of Illinois.

Shipping Information

The usual shipping method is UPS Ground Service; priority mail can also be used at our discretion. We cannot accept P.O. Boxes for a shipping address, unless your address is a military (APO, FPO, etc.) The shipping method used is based on each manufacturer’s warehouse. Rush shipping is also available.

Your order will be shipped directly from the manufacturer depending on product availability. If you have selected products from various manufacturers, for example, clothing and flowers, your order will be shipped from two different locations. Delivery can take from 10-14 days but is generally shipped within 7 days.

Some orders may take longer due to engraving, preparation or stock availability. (Especially during peak bridal season) In case of a backordered, discontinued or out of stock item, you will be notified! Please be sure to fill in the correct event date on the order form because this information will be need for backorder situations.

International shipping is currently not available.

Rush orders will be given priority and expedited. As soon as the items are ready to ship from the manufacturer they will be sent for a 2-day or next day delivery. There are items that cannot be shipped next day. (i.e.; flowers, engraved, personalized items) We will communicate with you the status of your order.

Reminder, candy and candles orders during the summer months may incur an extra shipping charge because of high temperatures. There will be no guarantee on ground courier or mail.

Due to high temperatures during the summer months, there will be no guarantee on any candles shipped regular ground or mail. If you order these items between May 1st and September 30th you may be requested to pay an extra shipping charge to have them sent air to you.

Merchandise Return Policy.

Your satisfaction is very important to us! We only represent the finest manufactures and retailers and will do everything possible to ensure that you are 100% satisfied with our service and products. Some manufacturers may have their own return requirements and you will find that information under the Specific Product FAQ’s.

To discuss the return or exchange of an item, you must email or call customer service, 847-494-0641 within 3 days of receipt of your order. No refunds can be issued or items returned or cancelled without prior approval and a return authorization number.

Our customers are important and we take the time to make sure you are satisfied with your purchase! Everyone deserves courteous service whether a purchase is made through a retail or internet store. Our commitment to you is . . . to resolve any problems quickly because we care about our customers!

Because of the special event dates, returns are not accepted after an event date for any reason on any products.

Sorry but there are no returns or exchanges on edible, engraved, embroidered or personalized items except in a case of a damaged item or manufacturer defect. However, the identical item will be replaced at no charge to you. Refer to Specific Product FAQ’s for more information

See Apparel, Jewelry and Flower FAQ’s for more specific information regarding these products.

Shipping charges on returns are also the responsibility of the sender except in cases of order error or damaged product. The handling fee in non-refundable. A 15% restocking fee is charged on all returned orders.

Specific Product FAQ’s

Apparel FAQ’s and Sizes

Our prices are lower than any retail store but not the quality! Use the handy sizing chart below to help you order the correct fit.

Sizing Chart To help you choose a comfortable size, the charts below will give you approximate measurements. All size charts are in inches.

 

Lingerie Misses Sizes
Size	Bust	Cup	Waist	Hips	Equivalent dress size
Small	32-34	A - B	23-25	34-36	6 - 8
Medium	34-37	B - C	25 ½-28	36-39	10-12
Large	37-40	C	28-31	39-41	14
X-Large	39-42	C	31-34	41-44	16-18

Jewelry FAQ’s

Our jewelry is a representation of very talented designers. Many pieces of jewelry are available in different stone colors. It is impossible to achieve an exact color match because color reproduction is affected by hue/contract settings on your monitor and designer reproduction. Colors can also vary due to manufactures process. Stone colors are shown below.



Unfortunately due to the fact that most of our Jewelry products are intended for a one-time usage we cannot accept returns on any jewelry merchandise unless it is damaged or defective. All sales are final. However, if you are not satisfied with the quality, you may exchange the item(s) for any other item in our jewelry store! Should you receive a personalized item that is damaged, we will replace it within 48 hours of receipt of shipment. The same item will be replaced with the same engraving.

Floral FAQ’s

The silk flowers available to us today are so glamorous and realistic you will be amazed. We think that many of the flowers are even more vibrant and beautiful that their fresh counterparts. We sell exclusively over the Internet which keeps our overhead low and we pass that savings on to you and guarantee all of our floral products, so you can order with confidence. All of your wedding flowers can be ordered from one place, from the privacy of your own home.

Silk flowers are a beautiful keepsake to pass on to the next generation. Imagine your grand daughter carrying your bridal bouquet down the aisle. All of our silk bouquets are gently wrapped in tissue paper. Boutonnieres and corsages are bagged separately. We use sturdy white cardboard boxes and items are surrounded by foam peanuts to make sure they don’t move or crush during transit.

Please allow two weeks for standard shipping via UPS ground. Your floral order is handmade for you when you place your order! We are not able to offer rush shipping on flowers for this reason.

Floral Return Policy
Floral products purchased from our website can be returned for a full refund or exchange within 5 days of order receipt. Call Customer Service for a return authorization number.

Returned items must be packed carefully and returned in original packing boxes. They must arrive to us in good condition with no crushed or missing flowers. If your flowers are returned to us in used or poor condition, we will not issue a refund.

Shipping charges are non-refundable and there is a 15% restocking fee on all orders.

Gifts - Photo Throw

Turn your favorite photo into a beautifully knitted Photo Throw! Send us your favorite photo in B&W or color and we'll custom knit a black and white rendition of that photo into a beautiful throw that will be cherished for many years.

Throws are custom knitted, much like a sweater. All images are knitted into a 40x60" throw, not heat transferred. They are made of lush Amilux cotton like fiber) and are warm and machine washable. Most of all, they are a keepsake made just for you!

Submit pictures from a wallet size to 5" x 7" photo. All photos will be knitted in B&W, as the quality is enhanced when knit. Email a high resolution photo (300dpi jpg) to sales@ourdaywillcome.com or mail to our office address (contact list tab) Note: We are not responsible for photos that are lost in the mail.

Items are custom made and cannot be cancelled or refunded. However, we take great pride in the production of our products. In the unlikely event of a manufacturing defect, call within 7 days of receipt and we will remake it at no charge to you.